SHIPPING POLICY

Last Updated: January 2026

At AU Vapepie, we are committed to providing reliable, convenient, and secure delivery for customers across Australia.

All orders are fulfilled from our Australian warehouses located in Sydney and Melbourne, allowing us to provide local processing and dependable Australia-wide shipping.

🇦🇺 Australia Warehouse Shipping

Selected products are shipped directly from our Sydney and Melbourne warehouses for reliable local delivery.

Shipping Features

• Australia local warehouse fulfillment
• Fast and reliable domestic shipping
• Tracking included with every order
• Secure packaging for all shipments

Estimated Delivery Time

📦 Average delivery time: Around 7 business days

Delivery times may vary depending on your location, courier operations, weather conditions, public holidays, and other regional logistics factors.

📦 Order Processing Time

Orders are typically processed within 24–48 hours after payment confirmation (excluding weekends and public holidays).

Orders placed during weekends or public holidays will be processed on the next business day.

Once your order has been shipped, tracking information will be sent to your email.

🚚 Order Tracking

All orders include tracking information.

You can track your shipment here:

https://www.17track.net

Please allow 24–48 hours after dispatch for tracking information to become available.

If your tracking information has not updated after this period, please contact our customer support team.

🔒 Discreet & Secure Packaging

Your privacy is important to us.

All orders are packed securely with:

• Plain and discreet packaging
• No unnecessary product details displayed on parcels
• Secure checkout and protected payment processing

⚠️ Shipping Notes

• Delivery estimates are approximate and may vary depending on external factors.
• Delays may occur due to courier operations, weather conditions, public holidays, or incorrect shipping information.
• AU Vapepie is not responsible for delays caused by inaccurate delivery details provided by customers.
• Please ensure your shipping information is correct before completing your order.

🔞 Adult Use Notice

AU Vapepie products are intended for adult consumers only.

Customers must meet the legal age requirements for purchasing vape products in their state or territory.

Please ensure vape-related products are permitted in your local area before placing an order.

📩 Customer Support

For shipping questions or order assistance, please contact our support team:

📧 Email: [email protected]

We aim to respond to all customer inquiries as quickly as possible.

If you do not receive a reply within 24 hours, please check your spam or junk folder.