RETURN POLICY

Last Updated: January 2026

At AU Vapepie, customer satisfaction is our priority. If you experience any issues with your order, we are here to help.

Please review the following terms regarding order cancellations, returns, and refunds.

🚫 Order Cancellation Policy

Orders can be canceled before they enter the shipping or fulfillment process.

Eligible for Cancellation

✅ Orders that have not been shipped
✅ Orders that have not entered the fulfillment process

Not Eligible for Cancellation

❌ Orders that have already been shipped
❌ Orders with tracking information generated or dispatched

If your cancellation request is approved, a full refund will be issued to your original payment method within 3–7 business days.

For cancellation requests, please contact us as soon as possible:

📧 Customer Support: [email protected]

📦 Return Policy

We accept return requests within 14 days of delivery, subject to the conditions below.

✅ Return Eligibility

To qualify for a return:

• The item must be unused, unopened, and in its original condition
• Proof of purchase must be provided
• Return requests must be approved by AU Vapepie customer support before sending any products back

⚠️ Please do not send returned items without prior authorization.

All return requests must first be submitted to:

📧 [email protected]

💰 Return Shipping & Fees

• Customers are responsible for return shipping costs for change-of-mind returns.
• No restocking fees will be charged for approved returns.
• If you receive a defective, damaged, incorrect, or DOA (Dead on Arrival) product, AU Vapepie will provide assistance, including replacement or refund options where applicable.

💳 Refund Policy

Once your returned item has been received and inspected, we will notify you by email regarding your refund status.

If approved, refunds will be processed within 3–5 business days and returned to the original payment method, including:

• Credit Card
• PayPal
• Apple Pay
• Google Pay

Please note that the actual time for funds to appear may vary depending on your bank or payment provider.

⏱️ Delayed or Missing Refunds

If your refund has not appeared yet, please:

1. Check your bank account again
2. Contact your card provider regarding pending refunds
3. Contact your bank for additional processing information

If you still have not received your refund after completing these steps, please contact us:

📧 [email protected]

🚚 Return Address

For approved returns, please contact our customer support team to receive the correct return instructions.

📧 [email protected]

Please do not send products back before receiving confirmation from AU Vapepie.

🔒 Additional Notes

• Due to hygiene, safety, and regulatory considerations, opened, used, or consumed vape products are not eligible for return.
• For defective, damaged, or incorrect items, customers should provide photo or video evidence within 48 hours of delivery to help us process replacements or refunds quickly.
• AU Vapepie reserves the right to refuse returns that do not meet the conditions outlined in this policy.

Thank you for choosing AU Vapepie. We appreciate your understanding and support.